Photo: Stephanie Tan from Maxis’ Postpaid team presenting the new MyMaxis App.
Maxis Berhad officially launched its new MyMaxis mobile app for both Android and iOS today, though it was already available on the two platforms for around two weeks now. MyMaxis is a self-serve, all-in-one app that lets you access your Maxis’ postpaid account details plus performing transactions, all on-the-go.
Once downloaded, you’ll only need to login once, and it’ll stay signed-in unlike Maxis’ old app where it’s more like a web app than anything. MyMaxis app has a simpler interface and is easier to navigate, with support for multiple postpaid accounts. Even without signing in, the app has access to locations of Maxis stores, links to search for FAQs and to leave feedback, plus the customer care hotline.
Most of our smartphones these days already track our data usages, but they’re usually slightly off from what we’ve actually used. The MyMaxis app has built-in mobile internet usage tracker, that shows how much data your plan gives, and how much data you have left for the billing cycle. If you happen to run out of data, there is a handy ‘one-time pass’ button to purchase data boosters.
Besides internet usages, the same app could remind you of your SIM’s PUK code, edit your eBilling email address, view payment history, and even download your Maxis bills. On top of that, if you need to pay the bills on-the-go, you can also do so from the app itself via Maxis Pay, using your credit or debit card.
There is a dedicated section on the MyMaxis app for rewards, where there are over 100 rewards under five categories: dining, entertainment, health & beauty, shopping, and travel. These reward uses location-based tech, where you’ll receive alerts when you’re approaching an outlet where the rewards are available. That means the app will always be running in the background and is location-aware, but you can always turn background location off.
Photo: Dusyhan Vaithiyanathan, Maxis’ Head of Consumer Business (4th from right); Aletheia Yashoda Parameswaran, Maxis’ Head of Postpaid, Consumer Business (3rd from right); together with the rest of the Maxis team at the launch of the MyMaxis App earlier today.
Dushyan Vaithiyanathan, Maxis’ Head of Consumer Business, said, “The roles of physical center have evolved from being very transactional-oriented to consultation-based, so activities like checking bills, usage tracking, purchasing, and payments, can be done by the customers themselves simply through this app. We have even worked out that this app actually saves over 34 hours of your time a year! Our ambition for MyMaxis app in this respect is simple — we want to empower our customers to interact with us easily by accessing our services through their devices. We aim to make this app as single preferred choice for all key customer activities. The MyMaxis app also shows that while we have invested in digitization to ensure that our customer have full control over their accounts via their smartphones, we are still keeping a personal connection with them through rewards that follow them wherever they go.”
Ironically however, this “all-in-one” new app no longer includes Maxis’ prepaid — Hotlink — and this service is now moved into a separate app called Hotlink Red (which we’ve mentioned in Tech Pickings).
But if you’re a Maxis postpaid subscriber, this app is a no-brainer to have on your device, unless of course if you’re rocking a Windows Phone. It is now available for both Android and iOS.
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